Returns & Exchange Policy

Returns

Please note that all returns for either unwanted or damaged/faulty goods must be confirmed by CM Body Jewellery by our contact us page. Any goods sent back without prior consent from CM Body Jewellery will be sent back at your cost.

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  1. All returns are the responsibility of the customer until they reach CM Body Jewellery.
  2. If you would like to return your items for any reason at all, you may do so within 7 days of receiving your purchase. Items returned must be in a new and unused condition. We will refund the cost of the items; however shipping charges are non-refundable.
  3. Our shipping couriers will generally try at least two delivery attempts before the order will be sent back to us. If you are using a shipping method that requires the recipient to sign for the package please ensure you or someone on your behalf is available to sign for the package. You will be liable for any additional return or resend charges if you are not available to sign for your package.

Exchange

If you would like to exchange your items for different products in our range, you may do so within 7 days of receiving them. Items returned must be in a new and unused condition. Please detail which items you would like as replacements. We will send you invoice for the cost of sending these replacements out to you, as well as any extra balance that your updated order may incur. Please note that our return policy also applies.

Faulty Products / Damaged Items

In the highly unlikely event that an item sent to you is found to be faulty, you may send it back to us for a replacement. We will refund the cost of sending the item back to us. In the UK, items should be sent back via First Class Delivery, Emailing us receipt with the date & postal charge. We will not accept extra charges for other courier services or guaranteed next day services. Overseas, items should only be sent back using your country’s national postal service. We recommend using an insured delivery method; however we will not accept extra charges for Fed-Ex or other overnight courier services.

Please make sure that you have clearly read any instructions that may have come with the product, or may be displayed on our website, as products found not to be faulty when they come back to us, will be sent back to you at your cost. Please note that our return policy also applies.

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